Envision Glasses is a wearable assistive device that empowers people who are blind or have low vision to access everyday visual information for themselves. Because it isn’t just information. It’s knowledge, independence and possibility.

This article contains: 

• What is included in Envision Glasses Professional Edition?
• Frequently Asked Questions
  • What are Security and Maintenance Updates?
  • What is the Software Updates Pass for Envision Glasses?
  • Once my 2024 Software Updates Pass ends, if I decide not to renew my pass, will I still be able to use the new features I received when I subscribed?
  • As a Read or Home Edition user, if I do not purchase the 2024 Software Updates Pass, will I still be able to use my Envision Glasses?
  • How will I know what new software updates or features will be released?
  • How can I upgrade my Envision Glasses Edition?
  • Will it be possible to downgrade from one Edition to another?
  • I am an existing Envision Glasses user, which Edition are my Envision Glasses?
  • How can I find out which Edition is my current Envision Glasses?
  • When will I receive my Envision Glasses after purchase?

What is included in Envision Glasses Professional Edition?

The Envision Glasses Professional Edition is for those who want to go the extra mile to get the full extent of our service. Retailing at USD $3,499, the Envision Glasses Professional Edition includes the following:

• Envision Glasses device, built on Google Glass Enterprise Edition 2.
• All Envision Glasses features: Instant Text, Scan Text, Batch Scan, Call a Companion, Call An Aira Agent, Describe Scene, Detect Light, Recognise Cash, Detect Colors, Find People, Find Objects, Teach Envision and Explore
• Free security and maintenance updates. For more information, please see What are Security and Maintenance Updates?
• Unlimited software updates for the lifespan of the hardware. Normally costs USD $199 per year.
• 2-year hardware warranty. For more information, please see Warranty
• Lightweight Titanium Frames. 
• Fashionable Lux Frames. For more information, please see Frames
• Personalized Onboarding Session.
• Priority Customer Support.

You can order your Envision Glasses Professional Edition in your local currency here.

To learn more about these changes, please see Introducing Envision Glasses Editions, Updates, and Upgrades

Note: Please keep in mind that our services are not available in Mainland China, as the facilities on which we rely heavily to offer our products to users are not yet available in this region.

Frequently Asked Questions

Below you will find all the most frequently asked questions related to this topic:

What are Security and Maintenance Updates?

Security and maintenance updates refer to a set of software updates on Envision Glasses which mainly include incremental and essential developments to the software like bug fixes, performance enhancements, and stability improvements. This will ensure that your existing set of features continues to perform optimally. These updates will be available to all Envision Glasses for free, regardless of the edition.

What is the Software Updates Pass for Envision Glasses?

Beginning January 1st, 2024 — Read and Home Edition users beyond their first year will need the 2024 Software Updates Pass to get new features and enhancements.

Cost: $199 USD
Coverage: Access to all new software features and improvements released in 2024.
Necessity: To download and install any new feature updates or significant enhancements to existing ones, this pass is essential.

• The pass can be purchased at any time of the year through the Envision App at a 30% discount valid until March 31st, 2024 by following the steps below:

  Step 1: Open the Envision App and go to the Glasses tab. Here you will find the Envision Glasses Dashboard, which contains the following options: Status, Battery, Wi-Fi, Edit, Pass, Settings and Help. For more information on this topic, please see Pairing your Envision Glasses Tutorial
  ‍Step 2: Navigate to the Pass option and tap on Purchase 2024 Pass.
  Step 3: Enter your preferred payment method and tap on Pay.
  Step 4: Once the payment is confirmed, you can verify the activation of your pass by going back to the Glasses tab and the Pass option should read 2024. In addition, on your Envision Glasses you can verify it by doing a two-finger single tap on the Home screen.

  If you have any queries, please feel free to get in touch with our Customer Success Team by filling out this form here.

• This pass is solely for new feature updates published in 2024. All Envision Glasses users will continue to receive all security and maintenance updates at no additional cost and we will continue to support all features published before December 31st, 2023.
  All buyers of Envision Glasses receive a free pass for the year of their purchase and the subsequent year. For instance, if someone were to purchase the Envision Glasses Read or Home Edition on 1st January 2023, they would be eligible for all free software updates until 31st December 2024.

In summary, the 2024 Software Updates Pass ensures our Read and Home Edition users keep benefiting from the latest advancements in Envision technology throughout 2024. Upgrade your software experience and remain at the cutting edge of visual accessibility. We're grateful for your understanding and unwavering support.

Once my 2024 Software Updates Pass ends, if I decide not to renew my pass, will I still be able to use the new features I received when I subscribed?

Absolutely, your Envision Glasses will continue to work optimally with all the features that were present during your software update pass. You will only need to renew the pass for the new features we introduce later. 

As a Read or Home Edition user, if I do not purchase the 2024 Software Updates Pass, will I still be able to use my Envision Glasses?

Yes, your Envision Glasses will continue to perform optimally. The Software Updates Pass is completely optional. This pass is only for software updates and new features released in 2024. All Envision Glasses users will continue to receive all security and maintenance updates at no additional cost and we will continue to support all features published before December 31st, 2023.

How will I know what new software updates or features will be released?

New ideas are always brewing in the Envision Lab to make a feature better or to create new functionality for your existing Envision Glasses. We constantly speak about the features our development team is working on during our monthly webinar, and sometimes also tease early demos. Whenever a new update goes out, we post detailed release notes that explain what each new release contains. You will be able to read all about it on our website using this link.

How can I upgrade my Envision Glasses Edition?

At any time, Envision Glasses customers can upgrade from a lower Edition of the glasses to a higher Edition. For instance, it may be easier to purchase the Envision Glasses Read Edition with funds from an insurance company, employer, or institution and then invest in upgrading to the Home Edition at a later date when ready.

There are three kinds of Upgrades available with the Envision Glasses Editions, priced as follows:

• From Read Edition to Home Edition for USD $699
• From Home Edition to Professional Edition for USD $1,099
• From Read Edition to Professional Edition for USD $1,699

Upgrades can be purchased from within the Envision App and on the Envision Online Store.

Will it be possible to downgrade from one Edition to another?

No, we do not support options to downgrade.

I am an existing Envision Glasses user, which Edition are my Envision Glasses?

All existing Envision Glasses, purchased before January 26th, 2023, will be considered as Home Edition.

How can I find out which Edition is my current Envision Glasses?

Make sure your Envision Glasses are upgraded to the latest software version. You can update your Envision Glasses by following the exact steps in the Update Software article.

After updating your glasses to this version you can find the Edition and subscription status of your Envision Glasses by doing a two-finger single tap on the Home screen.

When will I receive my Envision Glasses after purchase? 

Your Envision Glasses will be shipped to your preferred location and delivered to your door, as our international courier is UPS. The normal estimated shipping time is two to three weeks from the day of purchase. We will provide you with a tracking number and an Onboarding Session invitation as soon as our Sales Team has shipped your order.

Keep in mind that prices do not include possible customs charges and other obligations that may apply when placing an order outside of our distributor network. Please familiarize yourself with the current charges that may apply to your order. For more information, please see Terms and Conditions

For questions about whether we can ship to your region, please reach out to Envision's Customer Success Team at support@letsenvision.com 

To access Envision Online Store, please tap here.