For Envisioners, the integration with the Aira service provides access to 24/7, human-to-human, professional visual interpreting for any task at home, at work, or when on the move. This addition of Aira to the Envision Glasses substantially strengthens our Call An Ally feature which enables customers to make video calls to chosen family members and friends.
This article contains the following:
- Introductory Offers
- Introducing Aira on the Envision Glasses
- How to activate the Call An Aira Agent feature?
- How can I activate Privacy Mode?
- How can I unlink my Aira Account on Envision Glasses?
- How can I check how many minutes I have left of the 200 free minutes?
- Which languages are supported by Aira Agents?
There are two incredible introductory offers that come with partnerships that are a win-win for our customers:
- Envision Glasses Customers get 200 free minutes for calling Aira. This is automatically activated as soon as you link your Aira account with Envision Glasses and make your first call.
- Aira Customers can get an exclusive 10% discount on the purchase of Envision Glasses. Simply Call An Aira Agent from Envision Glasses or Aira's Customer Care Team here to find out how you can avail of this.
For more information, see the following blog post: Envision and Aira Announce Strategic Partnership
Introducing Aira on the Envision Glasses
Here’s a quick video of how you can make calls to Aira from Envision Glasses:
How to activate the Call An Aira Agent feature?
To Call An Aira Agent, follow these steps:
Step 1: Make sure your Envision Glasses are updated with the latest software 1.8.0 update. You can update your Envision Glasses by following the exact steps on the Update Software article.
Step 2: As soon as you confirm that your Envision Glasses are on the latest update, navigate to the Call category and do a one-finger swipe forward to select Call An Aira Agent.
Step 3: For the first time Envision Glasses will speak out 'You have not connected an Aira Account with your Envision Glasses yet.'
Step 4: Open on your desktop or smartphone explorer.aira.io in a Chrome, Safari, Edge or Firefox browser and create or log in to your Aira account. If you are creating an Aira account, you will receive a 4-digit authentication code. Once logged in go to Menu Navigation and tap on Connect Envision Glasses. Scan the unique generated QR Code with your Envision Glasses camera to connect your account. This is a one-time step, once connected you will always be able to call an Aira Agent immediately in future instances.
Step 5: After confirming your account, Envision Glasses will speak out 'Congratulations! Your Envision Glasses can now be used to Call An Aira Agent, do a one-finger double tap to start calling an agent or do a one-finger swipe down to call at a later moment.'
Step 6: To initiate your first call with an Aira Agent, do a one-finger double tap. Your Envision Glasses will speak out 'Connecting to an Aira Agent'. Once connected to an Aira Agent, the glasses will speak out the agent's name. You can control the volume during the call by doing a one-finger swipe forward to increase the volume or a one-finger swipe back to decrease the volume. Repeat this gesture until you set the desired volume.
Step 7: You can end the call at any time, by doing a one-finger swipe down. Your first call will also automatically activate your 200 free minutes to call Aira. The 200 minutes credit is applied when the QR Code is scanned.
Step 8: For all your subsequent calls to an Aira Agent, you can use Voice Commands. For more information on how to activate this feature, see Voice Commands
How can I activate Privacy Mode?
To activate Privacy Mode, while on a call with an Aira Agent, follow these steps:
Step 1: Navigate to the Call category, do a one-finger swipe forward to Call an Aira Agent and now do a one-finger double tap to be connected to an Aira Agent.
Step 2: While you are connected to an agent, do a two-finger single tap. You will hear a confirmation message whether you are sure to enable Privacy Mode, you don’t need to finish listening to this message, you can go to the next step.
Step 3: Do a one-finger double tap.
Step 4: That’s it! You will now hear another message that Privacy Mode is activated.
To deactivate Privacy Mode, simply do a one-finger double tap again.
How can I unlink my Aira Account on Envision Glasses?
We only recommend unlinking your account if you decide to create an Aira account with a different email address:
Step 1: Go to the Call category and navigate to the Call An Aira Agent feature, do a two-finger single tap to open the Context Menu.
Step 2: You will hear the option Unlink My Account, do a one-finger double tap to unlock your account. A success sound will be played to confirm this.
Step 3: After the success sound, go back to the Call An Aira Agent screen by doing a one-finger swipe down and link your Aira Account again.
How can I check how many minutes I have left of the 200 free minutes?
You can check how many minutes you have left if you are a Paid Explorer, which means you are paying for an Aira Plan, by downloading the Aira App on your smartphone and navigating to the Usage tab.
If you are a Guest Explorer, which means you have a free Aira Plan, please contact Aira's Customer Care Team here.
Which languages are supported by Aira Agents?
All Aira Agents speak English and some Aira Agents speak Spanish and French.
Note: This feature only works in online mode, therefore it is necessary to be connected to a stable network to get the most out of it. That does not mean when you are not connected to the internet you can not use the device. To find out which features do not require an internet connection, see Which features work without an Internet connection?