For purchases made directly through the Envision Online Store here, the warranty on the glasses hardware is as follows depending on the edition purchased:

1. Read Edition: 1-Year Warranty. However, if there are local legal regulations in your region that require an extension of this period, Envision will comply with them. For more information on this edition, see Purchase Envision Glasses Read Edition
2. Home Edition: 1-Year Warranty. However, if there are local legal regulations in your region that require an extension of this period, Envision will comply with them. For more information on this edition, see Purchase Envision Glasses Home Edition
3. Professional Edition: 2-Year Warranty. For more information on this edition, see Purchase Envision Glasses Professional Edition

This warranty covers manufacturing defects in the hardware only. It does not cover any form of accidental damage, breakage due to drops or impact, or damage resulting from improper handling or misuse. These situations fall outside the scope of the warranty.

Envision will always first attempt to repair or debug the device remotely via video call. If this is not possible, the Envision Glasses may be sent to our headquarters for inspection. If the damage is found to fall within warranty conditions, a repair or replacement will be offered. If the damage is determined to be outside warranty scope, the user will be informed of available next steps.

Please note: Users are responsible for shipping costs when sending the device to Envision for repair within the warranty period. Envision will cover the return shipping costs once the repair or replacement is complete.

The warranty period and process may vary if the purchase was made through a distributor. In such cases, please contact the distributor directly. A full list of Envision’s official distribution partners is available here.

Beyond Warranty Period

For Envision Glasses that are no longer covered under warranty, if remote repair is not possible, users may send the unit to Envision’s headquarters for inspection—at their own risk and expense.

Please note the following:

• Repair is not guaranteed. We will always do our best to repair the unit free of charge, if possible.
• If repair is possible and requires parts or labor, we will first inform you of the associated costs. Repairs will only proceed after your approval.
• If repair is not possible, we will explore whether a replacement unit can be offered at a discounted price.
• If you choose not to purchase a new unit and wish to have the damaged unit returned, you will need to arrange return shipping independently.
• All shipping costs related to sending the device to Envision and receiving it back—including possible import duties or customs charges—are the responsibility of the end-user. This also includes any repair fees or the cost of a replacement unit, if applicable.

If you are experiencing an issue with your Envision Glasses, please reach out to our Customer Success Team at: support@letsenvision.com