How to verify if my Envision Glasses are connected to a Wi-Fi Network with internet access?

Even if your Envision Glasses indicate—by performing a one-finger double tap on the Home screen—that they are connected to a Wi-Fi network, this does not necessarily mean they have Internet access. If your Envision Glasses are connected to Wi-Fi without Internet access, functionalities requiring an online connection will be affected. To confirm that your Envision Glasses are connected to a Wi-Fi network with Internet access, please check the following:

1. Describe Scene: If the functionality provides detailed information about the scene in front of you, it confirms that your Wi-Fi network has an active internet connection.
2. Call a Companion: If the list of your Companions loads successfully, this also indicates that your Wi-Fi is properly connected to the Internet.

If none of the above work, your Envision Glasses need to be connected to a different Wi-Fi network with internet access to use online-only features. Please try repairing them using your Envision App and reconnecting to your preferred Wi-Fi network by following the steps here. For more informatio, please see Connect to Wi-Fi, Connect to Hotspot and Which features of Envision Glasses need an internet connection?

On the other hand, your Envision Glasses can still be used offline with the following features, Which features work without an Internet connection?