Each pair of Envision Glasses has a unique 16-digit alphanumeric serial number. This information is available directly in the Envision App by following these steps:
Step 1: Make sure your Envision Glasses are charged, powered on, and correctly paired with the Envision App. To confirm if they are paired, open the Envision Glasses tab in the Envision App. If the connection is successful, you will hear Envision Glasses Dashboard followed by the following options: Status, Battery, Wi-Fi, Settings, and Help.
If these options are not available in this tab, please follow the steps in the article Pairing your Envision Glasses to correctly pair your Envision Glasses.
Step 2: Once they are correctly paired, please navigate to the Envision Glasses tab in the Envision App and go to Help.
Step 3: Tap on About your Envision Glasses, go to Serial Number where you will find a 16-digit alphanumeric serial number that you can copy directly from the app. For support purposes, we kindly request including your serial number when reaching out to us at support@letsenvision.com, as this will greatly assist in understanding any reports raised.
To find your serial number in Envision Glasses, follow these steps:
Step 1: Go to Home and do a one-finger swipe back twice to the Help sub-menu on Envision Glasses.
Step 2: Do a one-finger swipe forward until you hear About your Envision Glasses, and do a one-finger double tap to select this option.
Step 3: Navigate to the option Serial Number, this will speak out a 16-digit alpha-numeric serial number.
Finally, the serial number can be found on the back of the Envision body, which is the right arm of the Envision Glasses that houses the processor, on the inside, right above the power button.
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