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Software Updates Pass For Read & Home Edition Users

Updated

This article contains the following:

What is the Software Updates Pass for Envision Glasses?

Envision Glasses are now available in the Read Edition, Home Edition and Professional Edition.

In terms of software updates offerings for each of the Editions, the following differences exist:

Beginning January 1st, 2024 — Read and Home Edition users beyond their first year will need the 2024 Software Updates Pass to get new features and enhancements.

  • Cost: $199 USD
    Coverage: Access to all new software features and improvements released in 2024.
    Necessity: To download and install any new feature updates or significant enhancements to existing ones, this pass is essential.

This pass is solely for new feature updates published in 2024. All Envision Glasses users will continue to receive all security and maintenance updates at no additional cost and we will continue to support all features published before December 31st, 2023.

All buyers of Envision Glasses receive a free pass for the year of their purchase and the subsequent year. For instance, if someone were to purchase the Envision Glasses Read or Home Edition on 1st January 2023, they would be eligible for all free software updates until 31st December 2024.

In summary, the 2024 Software Updates Pass ensures our Read and Home Edition users keep benefiting from the latest advancements in Envision technology throughout 2024. Upgrade your software experience and remain at the cutting edge of visual accessibility. We're grateful for your understanding and unwavering support.

Keep in mind that you may choose alternatively to upgrade to the Professional Edition if you have either the Read or Home Edition, which offers unlimited software updates for the lifespan of the hardware. To upgrade your Envision Glasses to a higher edition, tap here. 

 

How can I purchase my 2024 Software Updates Pass?

The pass can be purchased at any time of the year through the Envision App at a 30% discount valid until March 31st, 2024 by following the steps below:

Step 1: Open the Envision App and go to the Glasses tab. Here you will find the Envision Glasses Dashboard, which contains the following options: Status, Battery, Wi-Fi, Edit, Pass, Settings and Help. For more information on this topic, please see Pairing your Envision Glasses Tutorial
‍Step 2: Navigate to the Pass option and tap on Purchase 2024 Pass.
Step 3: Enter your preferred payment method and tap on Pay.
Step 4: Once the payment is confirmed, you can verify the activation of your pass by going back to the Glasses tab and the Pass option should read 2024. In addition, on your Envision Glasses you can verify it by doing a two-finger single tap on the Home screen.

If you have any queries, please feel free to get in touch with our Customer Success Team by filling out this form here.

 

What are Security and Maintenance Updates?

Security and maintenance updates refer to a set of software updates on Envision Glasses which mainly include incremental and essential developments to the software like bug fixes, performance enhancements, and stability improvements. This will ensure that your existing set of features continues to perform optimally. These updates will be available to all Envision Glasses for free, regardless of the edition.

 

Once my 2024 Software Updates Pass ends, if I decide not to renew my pass, will I still be able to use the new features I received when I subscribed?

Absolutely, your Envision Glasses will continue to work optimally with all the features that were present during your software update pass. You will only need to renew the pass for the new features we introduce later. 

 

How will I know what new software updates or features will be released?

New ideas are always brewing in the Envision Lab to make a feature better or to create new functionality for your existing Envision Glasses. We constantly speak about the features our development team is working on during our monthly webinar, and sometimes also tease early demos. Whenever a new update goes out, we post detailed release notes that explain what each new release contains. You will be able to read all about it on our website using this link.

 

How can I upgrade my Envision Glasses Edition? 

At any time, Envision Glasses customers can upgrade from a lower Edition of the glasses to a higher Edition. For instance, it may be easier to purchase the Envision Glasses Read Edition with funds from an insurance company, employer, or institution and then invest in upgrading to the Home Edition at a later date when ready.

There are three kinds of Upgrades available with the Envision Glasses Editions, priced as follows:

  • From Read Edition to Home Edition for USD $699
  • From Home Edition to Professional Edition for USD $1,099
  • From Read Edition to Professional Edition for USD $1,699

Upgrades can be purchased from within the Envision App and on the Envision Online Store.

 

Will it be possible to downgrade from one Edition to another?

No, we do not support options to downgrade.

 

I am an existing Envision Glasses user, which Edition are my Envision Glasses?

All existing Envision Glasses, purchased before January 26th, 2023, will be considered as Home Edition.

You might be eligible for a free Upgrade to the Professional Edition of Envision Glasses if you meet the following conditions:
  1. You purchased your Envision Glasses before June 30th, 2022.
  2. You paid the full price of US $3499 or higher. Not part of any discount campaign.
  3. You are able to provide valid proof of your purchase.
If you believe this applies to you, kindly add your details to the following form: Application for free Upgrade to Professional Edition
Our team will review your application and get back to you with a response within 7 business days. 

 

How can I find out which Edition is my current Envision Glasses?

Make sure your Envision Glasses are updated with the latest software 2.0.0 update. You can update your Envision Glasses by following the exact steps in the Update Software article.

After updating your glasses to this version you can find the Edition and subscription status of your Envision Glasses by doing a two-finger single tap on the Home screen.

 

When will I receive my Envision Glasses after purchase?

Our Sales Team will do their best to ship as soon as possible. Rest assured that your Envision Glasses or Envision Accessory will be dispatched within the normal estimated shipping time, which is two to three weeks from the day of purchase. For questions about whether we can ship to your region, please reach out to Envision's Customer Success Team at support@letsenvision.com 

 

For more information, please visit our website.

 

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