The glasses hardware warranty is 1 year for the Read and Home Editions. However, if there are local legal regulations in your region that require an extension of this period, Envision will comply with them. On the other hand, we offer 2 years for the Professional Edition.
Envision will always first attempt to repair or debug the device remotely via video call, and if repair or debugging is not possible, the Envision Glasses can be sent to our headquarters and, depending on the warranty condition, a replacement will be sent. Note that this does not cover damages caused by the user.
Regarding our Post-Warranty period, if it is not possible to fix the Envision Glasses remotely, you can send us the unit back to Envision and we will analyze it to asses the costs of repair. If a repair is not possible, we will see if a new unit can be provided at a discounted price.
If you are experiencing a problem with your Envision Glasses, please contact Envision's Customer Success Team at email@example.com
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