Envision is all about offering people choices, Aira is an option we offer on Envision Glasses. For Envisioners, the integration with Aira provides access to 24/7, human-to-human, professional visual interpreting for any task at home, at work, or when on the move. This addition of Aira to the Envision Glasses substantially strengthens our Call a Companion feature which enables customers to make video calls to chosen family members and friends. This article contains the following:

1. Introducing Aira on the Envision Glasses
2. Do I need a paid subscription to call an Aira Agent from Envision Glasses?
3. How to activate the Call An Aira Agent feature?
4. How can I activate Privacy Mode? 
5. How can I unlink my Aira Account on Envision Glasses?
6. Which languages are supported by Aira Agents?

Introducing Aira on the Envision Glasses

Here’s a quick video of how you can make calls to Aira from Envision Glasses:

How to activate the Call An Aira Agent feature?

To start calling an Aira Agent, follow these steps: 

Step 1: Make sure your Envision Glasses are updated with the latest software update. To confirm the latest glasses software version check here. You can update your Envision Glasses by following the exact steps on the Update Software article.

Step 2: As soon as you confirm that your Envision Glasses are on the latest update, navigate to the main menu and do a one-finger double tap in Call An Aira Agent.

Step 3: For the first time Envision Glasses will speak out 'You have not connected an Aira Account with your Envision Glasses yet' and then Envision Glasses will provide you with all the following on-device steps to follow.

Step 4: Open on your desktop or smartphone explorer.aira.io in a Chrome, Safari, Edge or Firefox browser and create or log in to your Aira account. If you are creating an Aira account, you will receive a 4-digit authentication code. Once logged in go to tab More, tap on Envision Glasses and select the option Generate QR Code to connect your Envision Glasses to your Aira account.
Step 5: Scan the unique generated QR Code with your Envision Glasses camera to connect your account. Make sure the camera of your Envision Glasses is pointed toward the screen to capture the QR Code. This is a one-time step, once connected you will always be able to call an Aira Agent immediately in future instances.

Note: If your Envision Glasses do not recognise the generated QR code, make sure that your monitor screen is turned on with high brightness, that your screen curtain is turned off and that you are on the correct tab where the QR code is present.

Step 6: After confirming your account, Envision Glasses will speak out 'Congratulations! Your Envision Glasses can now be used to Call An Aira Agent, do a one-finger double tap to start calling an agent or do a one-finger swipe down to call at a later moment.'

Step 7: To initiate your first call with an Aira Agent, do a one-finger double tap. Your Envision Glasses will speak out 'Connecting to an Aira Agent'. Once connected to an Aira Agent, the glasses will speak out the agent's name. You can control the volume during the call by doing a one-finger swipe forward to increase the volume or a one-finger swipe back to decrease the volume. Repeat this gesture until you set the desired volume.

Step 8: You can end the call at any time, by doing a one-finger swipe down.

Step 9: For all your subsequent calls to an Aira Agent, you can use Voice Commands. For more information on how to activate this feature, see Voice Commands

Do I need a paid subscription to call an Aira Agent from Envision Glasses?

No, Aira has a combination of free and paid subscriptions and the duration of the call will depend on your Aira plan. For more detailed information on this topic, please tap here.

How can I activate Privacy Mode? 

To activate Privacy Mode, while on a call with an Aira Agent, follow these steps:

Step 1: Navigate to the main menu and do a one-finger double tap in Call An Aira Agent.

Step 2: Do a one-finger double tap to be connected to an Aira Agent.

Step 3: While you are connected to an agent, do a two-finger single tap. You will hear a confirmation message whether you are sure to enable Privacy Mode, you don’t need to finish listening to this message, you can go to the next step.

Step 4: Do a one-finger double tap.

Step 5: That’s it! You will now hear another message that Privacy Mode is activated.

To deactivate Privacy Mode, simply do a one-finger double tap again.

How can I unlink my Aira Account on Envision Glasses?

We only recommend unlinking your account if you decide to create an Aira account with a different email address:

Step 1: Navigate to the Call An Aira Agent feature, do a two-finger single tap to open the Context Menu. 

Step 2: You will hear the option Unlink My Account, do a one-finger double tap to unlock your account. A success sound will be played to confirm this. 

Step 3: After the success sound, go back to the Call An Aira Agent screen by doing a one-finger swipe down and link your Aira Account again.  

Which languages are supported by Aira Agents?

All Aira Agents speak English and some Aira Agents speak Spanish and French.

Note: This feature only works in online mode, therefore it is necessary to be connected to a stable network to get the most out of it. That does not mean when you are not connected to the internet you can not use the device. To find out which features do not require an internet connection, see Which features work without an Internet connection?