Video call a friend or family and have them see what you're seeing through the camera. You can add a list of your friends and family members as an Ally through the Envision App. The friends and family members can then receive the video call through a free companion app called Envision Ally app, just as they would receive a FaceTime or WhatsApp call. This is ideal for situations where the AI functions are not entirely helpful, like venturing into a new location or shopping at a mall.

This article contains the following:

How to activate Call An Ally?
Do you want to add an Ally?
How to add an Ally as an Envisioner?
How to be added by an Ally?
Why is my Ally not receiving notifications?
Envision Ally Ally’s Guide

How to activate Call An Ally?

To start calling your friends or relatives from your glasses, you can follow the steps below:

Step 1: Go to the main menu and do a one-finger double-tap in Call an Ally.

Step 2: Navigate to the Ally that you want to call and do a one-finger double tap.

Step 3: You will hear a sound that the call is connecting. At this point the Ally receives a notification and, once he or she taps on the notification, you will be connected to the Ally.

Step 4: Swipe forward or back with one finger to increase or decrease the volume. Swipe down twice with one finger to exit the call.

Do you want to add an Ally?

Add someone as an Ally! This can be a friend or family member that you would want to call in case the Envision features are not sufficient to help you out. For this to work, your friend will need to install the Envision Ally App.

How to add an Ally as an Envisioner?

To add an Ally as an Envisioner, follow these steps:

Step 1: Open the Envision App.

Step 2: Go to the Glasses tab.

Step 3: Go to Settings.

Step 4: Go to Envision Ally.

Step 5: Tap on the Add an Ally button.

Step 6: Enter the email address of the Ally that you want to add. This email address is shown in their dashboard on the Envision Ally app.

Step 7: Tap on Send Request. You will get a pop-up notification stating that the ‘Ally has been added successfully’.

How to be added by an Ally?

The Ally also has the possibility to share their personal link and become your Ally. To be added by an Ally, follow these steps:

Step 1: In the Envision Ally App, have your Ally go to the Envisioners tab.
Step 2: Let them click on Add an Envisioner.
Step 3: From there, they have the option to send an invitation link via Whatsapp, Email, or via text message or various other methods of communication.
Step 4: Once they have selected the communication channel, they should click on the contact that they wish to add, then click Send.
Step 5: You, the Envisioner, will need to click on the link that they sent. This will open
the Envision app and automatically have you added as an Ally so that they can make a video call.
Step 6: You’ve officially become an Ally for the Envisioner!

Why is my Ally not receiving notifications?

Upon your ally creating an account to login notifications should be enabled.

If your Ally is an iPhone user, they need to ensure that notifications from the Envision Ally app are not muted and are being delivered immediately. To find out how to set this up, see Use notifications on your iPhone or iPad

If notifications are not being delivered immediately, your Ally may have activated one of the Focus options on their iPhone. This option should be disabled, as it may interfere with the normal, default notification settings of certain applications. Enabling any Focus option disables all application notifications except the selected ones.

To toggle this option off, please see Turn on or schedule a Focus on iPhone
To learn more about this topic, please see Use Focus on your iPhone or iPad

Envision Ally Ally’s Guide

There is a separate Envision Ally Guide that explains the Call an Ally feature in more detail. You can share it with your Ally list and consult it here.

On the other hand, this guide can be consulted directly in our Help Center in different articles here.

Note: This feature only works in online mode, therefore it is necessary to be connected to a stable network to get the most out of it. That does not mean when you are not connected to the internet you can not use the device. To find out which features do not require an internet connection, see Which features work without an Internet connection?