The Envision Ally app is meant to connect blind and visually impaired people with those who can provide assistance. Please use your own discretion when assessing appropriate situations for use of the Ally app. Below are examples of special situations in which assistance requires a detailed explanation.
Keep in mind that when an Envisioner is entering an elevator the connection might drop. Before they enter, make sure to warn them that the connection may drop. However, once they come back out of the elevator, the connection should return.
Similarly, when a user enters a basement or any other building with poor signal, the connection may drop. Again, make sure to warn the Envisioner about this.
When an Envisioner encounters a doorway, ensure that they are on the hinged side of the door. As they get closer to it, explain which way it opens.
When an Envisioner encounters a step or a staircase, first let them know whether they go up or down. Let them know once they have reached the top or bottom of the staircase.
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