In order to avoid connectivity issues during your call with an Envisioner, keep the following things in mind.
- Make sure that you are connected to a stable internet connection.
- Be aware of the connection during the call. This means that whenever the connection seems compromised, video or audio is lagging, inform the Envisioner about it.
- Make sure that your phone is not in Power Saving Mode on Android or Low Power Mode on iOS. Especially not when using a hotspot connection, as this could result in lower quality of the video for the Ally.
- Always choose the best connection available, whether that is using 4G or 5G on a hotspot or Wi-Fi when you’re at home.