Connectivity

In order to avoid connectivity issues during your call with an Envisioner, keep the following things in mind.

1. Make sure that you are connected to a stable internet connection.
2. Be aware of the connection during the call. This means that whenever the connection seems compromised, video or audio is lagging, inform the Envisioner about it.
3. Make sure that your phone is not in Power Saving Mode on Android or Low Power Mode on iOS. Especially not when using a hotspot connection, as this could result in lower quality of the video for the Companion.
4. Always choose the best connection available, whether that is using 4G or 5G on a hotspot or Wi-Fi when you’re at home.